Returns & Exchanges
Due to the perishable nature of our gourmet chocolates, Godiva does not accept returns; however, we are committed to your satisfaction and will offer a replacement or refund if your order arrives damaged or incorrect.
Inspect Your Order
Upon delivery, please immediately examine your chocolate assortment for any signs of heat damage or structural issues caused during transit.
Contact Customer Care
If there is a concern with your order, reach out to our support team within 15 days of purchase with your order number and digital photos of the product.
Review Process
Our quality assurance team will review your claim to ensure it meets our freshness guarantee standards and verify the condition of the items.
Resolution Delivery
Once approved, we will initiate a complimentary replacement shipment or issue a full refund to your original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing