Frequently Asked Questions
Everything you need to know about your luxury chocolate experience.
How do you ensure chocolates don't melt during shipping?
We use specially designed thermal packaging and ice packs for all orders during warm weather or when shipping to hot climates to ensure your chocolate arrives in perfect condition.
Are Godiva chocolates nut-free or allergen-free?
All of our products are manufactured on equipment that processes milk, soy, wheat, peanuts, and tree nuts. We recommend customers with severe allergies exercise caution.
What is the shelf life of Godiva chocolates?
For maximum freshness, our chocolates are best enjoyed within 2-3 weeks of purchase. Store them in a cool, dry place at a temperature between 65°F and 68°F.
Can I track my order once it has been placed?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, our website serves specific regions. Please use our store locator or regional websites to find Godiva boutiques and shipping options available in your country.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if you are unsatisfied with your order, please contact our Customer Care team within 14 days for assistance.